DELIVERY

How long will it take for my order to arrive?
Orders sent with our standard free shipping will take a maximum of 4 working days to arrive and will normally arrive within 2-3 days.

If you pay for the next day delivery service and order by midday, your package will arrive the next day. However, if you order after midday, on a bank holiday or a weekend, your order will arrive in 2 working days - 1 to make and 1 to ship.

  • UK Standard Delivery (2-3 Working Days) is free for all orders.
  • UK Next Working Day Delivery is £5.00, regardless of order value.
  • The cut-off for UK Next Working Day Delivery is midday.

If your order hasn’t arrived within 4 working days of receiving your shipping confirmation, please email hey@heypots.com with your order # and our team will be happy to help solve this.

Do you ship internationally?
We do! We are now able to ship all our products to the UK and EU.

Returns
As each pot is personalised, we cannot accept returns, but we’d be really surprised if you don’t fall head over heels in love with your Hey Pot. If you are in any way unhappy with your Hey Pot please let us know by emailing hey@heypots.com.

Packaging
All of our packaging is biodegradable and widely recyclable. If at all possible we'd encourage you to recycle before composting as even paper takes 5 months to biodegrade in the right conditions.

The FSC certified cardboard box is recyclable and made from sustainable sources. The custom tape, used to seal the box is made from paper, ink and adhesive. It is safe to recycle with the box. The FSC certified wood wool used to protect your order is 100% biodegradable and made from sustainable sources.  The best place to put this is in your compost or garden waste recycling facilities.

Where will my order ship from?
The Hey Barn in Newbury: where we store and laser all our orders:

The Hey Barn
School Hill
Chaddleworth
Newbury
Berkshire
RG20 7DT

How will my order be packaged?
Very carefully, in an FSC certified cardboard box, sealed with paper tape and protected by FSC certified wood wool. All of our packaging is 100% biodegradable and most of it is recyclable depending on where you live. If you can, please recycle our cardboard packaging. (Did you know, paper takes 5 months to biodegrade in the right conditions?)

Who will pack my order?
One of our Hey team laseristas. All of the Hey team live near the Hey Barn. We’re a small and close community and many of us have worked together for over a decade.