Yes. Please email your design to firstname.lastname@example.org and we'll check the file is ok to laser. Once confirmed we'll ask you to create your order on-line as normal without a design to the front and email your order number with the heading CUSTOM ORDER.
We are working on adding this feature to the website so hopefully it will all be easier very soon.
- FREE UK Standard Delivery with Royal Mail Tracked 48hr
- UK Next Working Day Delivery with Royal Mail Tracked 24hr is £5.00
- EU Standard Delivery with Royal Mail EU Tracked and is £15.00
- Our standard FREE shipping is Royal Mail 48 hr service and should take 48 hrs, however due to current circumstances may take up to 4 days to deliver. If you do not receive your pot by the end of the fourth working day please message me direct @weareheypots on FB or Instagram.
- If you choose Express delivery and order by midday, your package will arrive the next day by Royal Mail Tracked service. Next day service applies only to orders placed Monday-midday Friday. If you order after midday on a Friday, a weekend or Bank Holiday your order will arrive in 2 working days - 1 to make plus 1 to ship.
- EU deliveries will take a maximum of 8 days to arrive but should normally arrive in 4-5.
Yes please! Please email email@example.com and we’ll get back to you the next working day.
It sure is! Please email firstname.lastname@example.org with a few details and we’ll get back to you the next working day.
As each pot is personalised we cannot accept returns but we’d be really surprised if you don’t fall head over heels in love with your Hey Pot. If you are in any way unhappy with your Hey Pot please let us know by emailing email@example.com
The Hey Barn in Newbury: where we plant and laser all orders:
The Hey Barn
Very carefully, in an FSC certified cardboard box, sealed with paper tape and protected by FSC certified wood wool. All of our packaging is 100% biodegradable and most of it is recyclable depending on where you live. If you can, please recycle our cardboard packaging. (Did you know, paper takes 5 months to biodegrade in the right conditions?)
One of our Hey team laseristas. All of the Hey team live near the Hey Barn. We’re a small and close community and many of us have worked together for over a decade.
The fantastic George House www.georgehouse.co.uk